General Questions
Value to Your Business
Product & Solution Features
Wireless Coverage
Installation & Implementation
Q. How does the Vericom system work?
A. Through an integrated suite of GPS enabled, vehicle-based technologies, our proven solutions reduce operational costs and increase mobile workforce productivity. Vericom uses wireless, GPS and the Internet to provide real-time fleet management solutions. Data gathered from vehicle activity is wirelessly transmitted and translated into an Internet accessible, easy-to-use reporting system. Vericom’s online reports provide real-time mapping and reporting.
Q. Is the Vericom system complicated?
A. The Vericom system is easy to use. Our solutions do not require driver or operator intervention. The data collection process is transparent to the driver and the storage and information transfer is automated via wireless transfer. The only interaction required is in the utilization and interpretation of the reports which are Internet accessible and easy to read. No client software, IT support or technical is required.
Q. How do I find out more about Vericom’s MRM solutions?
A. Simply contact us today by completing our online Request page or call us at 1-877-4VERICOM (483-7426).
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Value to Your Business
Q. What are some of the advantages of using a Vericom MRM solution?
A. Our customers tell us that they experience a rapid ROI by encountering the following benefits and advantages; Reduced Costs - Lowers fuel expenses, labor costs, mileage, unauthorized use, and theft/loss; Improved Efficiencies - Increases gas mileage, adds service calls, increases ability to schedule jobs and dispatch mobile workers, increases driver safety; Enhanced Customer Service - Increases response time to customer requests, resolves customer disputes and improves billing; Automated Processes - Automates mileage, maintenance, time card management and more, eliminating manual processes and saving valuable time.
Q. What if I already use a cell phone or radio to keep in touch with my fleet?
A. The majority of Vericom’s customers use a voice device along with our MRM solutions. Our customers tell us that a cell phone or radio and our MRM solutions complement each other very well.
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Product & Solution Features
Q. Why is Vericom's event and exception-based reporting an advantage?
A. Vericom offers event and exception-based reporting, a distinct advantage over other competitors. Event and exception-based reporting allows customers to administer vehicle activity parameters (e.g., length of stops or speeding episodes), filtering report data, so that viewers save time by only viewing the requested information - they don't have to waste time by searching through pages of data. Customers can also change their report parameters at any time.
Q. How are the reports delivered and accessed?
A. Our reports are easily accessed 24/7/365 by using any Internet-enabled device. Users simply visit the Vericom home page www.vericomtech.com, and using a secure login and password, gain access to their organization's reports and live mapping. Reports can easily be viewed and downloaded and the live mapping feature allows customers to view their vehicles' activity and locations.
Q. How long is a vehicle’s online activity available for viewing?
A. Each vehicle’s activity can be viewed online for 35 days, after which and upon request, customers can retrieve vehicle activity for as far back as one year. Vericom recommends that you use the download feature for reports that you may want to reference in the future.
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Wireless Coverage
Q. What happens if the vehicle leaves the cellular coverage area?
A. The Vericom system continues to store vehicle activity even if the vehicle is out of the cellular coverage area. Once the vehicle returns into a coverage area, the stored data is immediately transmitted and translated into our online mapping and reporting system, ensuring that the vehicle's activity data is not lost.
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Installation & Implementation
Q. Who does the installation? Can these systems be self-installed?
A. To enhance the installation process, we have developed a nationwide field services team for installation and maintenance. If customers choose to self-install, they may do so after receiving the necessary training.
Q. What equipment is required?
A. Fleet Management solutions require that a small, non-obtrusive device be positioned within the main vehicle cabin, normally under the front dash and out of sight from the driver. Typically, a small antenna is also mounted on the windshield, out of the driver’s line of sight.
Q. How is the Vericom system training conducted?
A. Vericom provides all customers the opportunity to participate in an educational and detailed training session. Although using the Vericom system is easy, our customers tell us that our training session further empowers them by providing valuable reinforcement and hands-on interaction. New customer training programs are conducted via live webinar by a highly-knowledgeable system specialist.
In addition, our Customer Care team is available, after initial training, to answer any questions that may arise.
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